We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of order delivery is divided into two parts:
Processing time: 2 to 5 business days
Free Shipping on orders over US$49
Default standard logistics: 12 to 18 business days
Express: 7 to 12 business days
Once your order has been processed, shipping times vary depending on where you're located, as outlined in the table below:
COUNTRY SHIPPING TIME
USA 12 - 18 business days
Canada 12 - 18 business days
Europe 12 - 25 business days （UK， Germany, France, Switzerland 7-15 business days）
Australia 12 - 15 business days
Worldwide 12- 20 business days
*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 7 business days. You may check the details in the below table. We're improving our delivery process to make your packages even safer, so there may be a 2-5 days delay in processing your orders.
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
3. What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
5. Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
6. How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.
7. Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
8. When can I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive between 10-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
9. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
10. Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at firstname.lastname@example.org.
11. What are your shipping rates?
We have a fixed shipping rate of $6.99 USD to all destinations worldwide.
12. I would like to change the items ordered. What should I do?
Amending your order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via email@example.com to request for change.
13. How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00 pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via firstname.lastname@example.org to request such changes.
14. What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
15. How to return your item?
You may contact us at our support channel email@example.com for more information.
16. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.